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Order routing

Case for Automation

Orders often come to the wrong department before reaching the appropriate staff
member or department through a forwarded email. This happens because orders
come in from various sources (web forms, portals) and are not always addressed
correctly. Such situations lead to delays in order execution as well as poor
customer service.

Bot Activities

  • Recognizes order data based on preset criteria/order template
  • Forwards orders to the correct recipients
  • Notifies relevant parties [ED6] of the completion of a task
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