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Dispute resolution

Case for Automation

Dispute resolution is a complex process involving multiple parties. Operational
routines, such as managing multiple threads, performing manual status
updates, and conducting ongoing communication with a customer may incur
extensive operational costs and introduce human error

Bot Activities

  • Creates communications according to dispute-resolution protocol
  • Categorizes communications based on approval/denial/escalation
  • Tracks status of process resolution
  • Sends email/messenger reminders to parties involved in dispute
  • Creates reports on communication status